For All
Knowledge base articles for all types of resellers
- How do I set up my Default Signup URL?
- How do I access the VoIPcloud-provided marketing material?
- How do I add a new customer account manually?
- How do I manage my customer’s account and call flow?
- How do I check a customer's account transaction and related commissions?
- How do I assign a non-VoIPcloud recurring service?
- How do I check which call plans are assigned to a customer?
- How do I send out a mass email to my customers?
- How do I run a CDR (Call Detail Record) report for a customer?
- What are customer notifications and how do I check them?
- How do I restore a deleted customer?
- How do I automatically verify a customer?
- How do I create an invoice for hardware supplied by VoIPcloud?
- How do I check if an order has been dispatched and located the tracking details?
- How do I check which rates are assigned to a call plan?
- How do I export the international call rates assigned to a call plan?
- How do I check the cost of an international number and its associated monthly subscription fee?
- How do I order a group of numbers or a range of consecutive numbers (e.g. 10, 20, 50, 100 number range)?
- How do I submit a number porting application?
- FAQ (Frequently Asked Questions) - Number Porting
- How do I check the VoIPcloud service status?
- How do I deal with handsets which keep going offline?
- How do I resolve one-way audio issues?
- How do I resolve echo during calls (especially when using a Bluetooth headset)?
- How do I troubleshoot call quality issues?
- How do I investigate SPAM/SCAM calls?
- How do I check for payment account (payment method) failures?
- What is the difference between prepaid and post-paid accounts?
- How does my customer enable automatic payments / How do I set it for them?
- How do I apply a once-off charge to a customer’s account?
- How do I generate an invoice for a once-off service / setup fee?
- How do I pay a customer’s invoice with a stored payment method?
- How do I pay a customer's invoice with reseller account balance?
- How do I add credit to my customer's account balance using my reseller's balance?
- Administrator Access Control - Global & Tenancy
