Wholesale voice

• In all lists where you can select a reseller, the reseller ID has been added. You can also search by reseller ID.
• ‘Services’ tab > Almost any service section — new 'Merge' button:
  • Now it is possible to merge services of the same type with each other - subscriptions of two services will be merged into one service.
  • There are several possible exceptions where the customer already has a subscription to both services and one of them has a discount, etc. — such cases are taken into account and will be skipped when merging.
    • In any such case, a message will be displayed with a hint about what you need to do to correct the situation and complete the merge completely.
• ‘Services’ tab > Almost any service section > select a service that can be added to the service groups:
  • Added a new window called ‘Service groups’ where it will be indicated to which service groups the service has been added.
• While editing a customer's subscription, there is now an option to reset the discount when a specified date is reached.
• ‘Inbound DIDs’ tab > ‘DID groups’ section
  • There is a new 'Indefinite quarantine' column.
  • If this setting is enabled for a DID group, and if the number of this DID group is quarantined, it will not be automatically restored to ‘Available’ status.
• ‘Customers’ tab — new 'Cancellation reasons report' button added:
  • You can export data about accounts that have been cancelled over a certain period and see the reasons for their cancellation.
  • This is useful for analysing why customers cancel their accounts.
• ‘Settings’ tab > ‘Global configuration’ section > Emergency services > Export emergency addresses:
  • Now, WLP customer numbers will not be exported.
• ‘Call reports’ tab > ‘Profitability’ section. Now the profitability report does not take into account:
  • 'Add credits' and 'Add charges' from the partner portal’.
  • Payment of invoices by WLP customers.

Channel partner

• Stability improvements, small and internal changes.

Whitelabel partner

• ‘Settings’ tab > a new 'Emergency services' section:
  • Only relevant for partners registered in Australia.
  • Here you need to specify your individual settings in order to export customer number data and submit a report to regulatory authorities.
  • Please contact the support team about reporting to regulatory authorities and other details.