Wholesale voice

• New customer verification system, involving two steps:
  • 1) Address and phone number verification
    • Removed adding a credit card so as not to scare away new customers.
  • 2) Identity verification
    • It looks like the old manual verification, but now the customer will have to send two selfies: one with a government-issued ID and one with a website in the background.
  • So now, in order to fully verify a customer's account, their identity will need to be validated.
  • It is recommended to enable the block_calls_non_verified setting ('Settings' tab > 'Global configuration' section > Trial customers restrictions) to make the new verification system work more effectively.
  • It is recommended to enable the account_verification_on_first_login setting ('Settings' tab > 'Global configuration' section > Signup and verification) to make the new verification system work more effectively.
• Cleaned up the 'Settings' tab > ‘Global configuration’ section:
  • Added a search. It works by columns: title, key and description
  • All settings are now organised into subcategories
• Customers will now have a new label in the ‘Customer’ tab > 'Summary' column: a red circle if they have overdue invoices.
• If the customer's current balance is lower than the credit limit, such balance will be coloured red in the ‘Customers’ tab > ‘Credit’ column.
• Now in order for an administrator to be able to modify or delete customer history, that administrator must have the "Advanced customer management" permission.
• ‘Customers’ tab > select a customer > Subscriptions > select a subscriptions > Edit — activation charges discount and margin are now saved for all future increases of this subscription.
• ‘Equipment’ tab > ‘Equipment’ section > new special item ‘NBN - 1 month in advance’
  • It's a special type of security deposit for the Internet service.
  • If the invoice with 'NBN - 1 month in advance' is paid in full, this amount automatically goes to the customer's security deposit.
• Now for different types of equipment a corresponding notification will be sent if the invoice has been paid for:
  • Security deposit
    • equipment_order_security_deposit email
  • NBN — 1 month in advance
    • equipment_order_internet email
  • Service/Setup
    • equipment_order_service_setup email
  • Any other equipment with the type Equipment
    • equipment_order email
• ‘Customers’ tab > select a customer > Details — new checkbox 'Do not include IPND data'.
  • If the checkbox is active for a customer, their numbers will not be included in the IPND report.
  • If the checkbox is active and the customer is the own customer account of some WLP reseller, then the customer phone numbers of this WLP will not be included in the report either.
• Changes for credit_limit_with_manual_services_notification email template:
  • If a customer is subscribed to ‘Reseller service’, then this notification will be sent only to the reseller.
  • If a customer is subscribed to ‘Manually assignable service’, then this notification will be sent to both system operator and a reseller.

Channel partner

• Customers will now have a new label in the ‘Customer’ tab > 'Summary' column: a red circle if they have overdue invoices.

Whitelabel partner

• Customers will now have a new label in the ‘Customer’ tab > 'Summary' column: a red circle if they have overdue invoices.