Introduction

For account security, we require a phone & 3D Secure (3DS) verification.

What will happen during the Phone Number Verification?

1. You will be required to enter your phone number.
   
   

2. Request a verification code.
   
   

3. Enter the verification code.
   
   

4. Verify phone number.
   
   

What Phone Number Verification issues can I encounter?

1. The code entered is invalid -
   You will be required to request the code again & retry. Otherwise, you can select our Manual Verification process instead.
   
   

2. No SMS security code -
   Check that the phone number you have entered is a Mobile Number and that the number is correct. Make any required changes and request the code again. Otherwise, you can select our Manual Verification process instead.

What will happen during the Credit Card verification?

1. You will be required to provide a Credit Card for account verification.
   
   

2. A verification link will be sent to your provided email address. Click the link to start the process.
   

3. We charge two small refundable amounts using 3D secure. These two small amounts will be automatically refunded within two business days. These two transactions will show up as Voipcloud.
   
   

4. You can retrieve the two amounts by accessing your bank’s website and accessing your account transactions.
   
   

5. Enter these two amounts into the required spots in your account.
   

What Credit Card verification issues can I encounter?

1. Verification Link via Email not opening -
   If you encounter this issue, we recommend trying a different device and/or browser or if using a VPN it may need to be restarted. Otherwise, you can select our Manual Verification process instead.
   
   

2. Charged amounts not visible -
   If you encounter this issue, we recommend allowing a full 24 hours for the transactions to show up. After 24 hours if the transactions still have not shown up, you can contact your bank provider to see if they can see it in their backend. Otherwise, you can select our Manual Verification process instead.
   
   

3. Charged amounts appear as one instead of two -
   If you encounter this issue, you can contact your bank provider to see if they can see the two separate transactions in their backend. Otherwise, you can select our Manual Verification process instead.
   
   

4. 3D secure failing - If you encounter this issue, you can contact your bank provider to see if they have 3D secure or authentication enabled on your card. Otherwise, you can select our Manual Verification process instead.

What alternative is there to Automatic Verification?

Alternatively, you can select the Manual Verification process instead. You must provide a government-issued photo ID card and a utility bill with your address. A team member will reach out to you within a business day to complete the verification.

What alternative is there to 3DS Payment Verification?

Alternatively, you could request to switch to our postpaid billing model and use PayPal as your direct debit payment method. To request postpaid billing email our support team.