Introduction

Due to the common occurrence of fraud, we have taken steps to reduce possible unwanted costs due to toll fraud actions. Calls to destinations on this list will be blocked by default.

High-Risk Destinations List

• Burkina Faso
• Central African Republic
• Democratic Republic of Ethiopia
• Democratic Republic of São Tomé and Príncipe
• Democratic Republic of the Congo
• Department of Mayotte
• Diego Garcia
• Falkland Islands
• Federal Republic of Somalia
• Gabonese Republic
• Islamic Republic of Mauritania
• Kingdom of Eswatini
• Kingdom of Lesotho
• Kingdom of Morocco
• People's Democratic Republic of Algeria
• Palestine
• Republic of Angola
• Republic of Benin
• Republic of Botswana
• Republic of Burundi
• Republic of Cabo Verde
• Republic of Cameroon
• Republic of Chad
• Republic of Côte d'Ivoire (Ivory Coast)
• Republic of Cuba
• Republic of Djibouti
• Republic of Equatorial Guinea
• Republic of Estonia
• Republic of Ghana
• Republic of Guinea
• Republic of Guinea-Bissau
• Republic of Haiti
• Republic of Honduras
• Republic of Kenya
• Republic of Latvia
• Republic of Liberia
• Republic of Lithuania
• Republic of Madagascar
• Republic of Malawi
• Republic of Maldives
• Republic of Mali
• Republic of Mauritius
• Republic of Mozambique
• Republic of Namibia
• Republic of Rwanda
• Republic of Senegal
• Republic of Serbia
• Republic of Seychelles
• Republic of Sierra Leone
• Republic of South Sudan
• Republic of the Congo/Congo Brazzaville
• Republic of Gambia
• Republic of Niger
• Republic of Sudan
• Republic of Tunisia
• Republic of Uganda
• Republic of Zambia
• Republic of Zimbabwe
• Réunion
• Satellite Call Networks
• St. Helena
• State of Eritrea
• State of Libya
• Togolese Republic
• Tristan da Cunha
• Union of the Comoros
• United Republic of Tanzania
• Universal International Freephone Number (UIFN) Service

Protecting yourself from fraud

To protect yourself from possible fraudulent activity on your services, it is essential to:

• Use strong passwords
• Keep your passwords safe – do not store them in plain text in computer files or written down on paper
• Avoid emailing or storing credentials in the emails
• Use 2 Factor Authentication where available
• If you are not calling international destinations, request for them to be blocked
• Update your passwords as frequently as possible, at least once every quarter