Introduction

At the end of this article, you will be able to view the individual performance of each user and send out user reports.

The user reports will display the statistics of calls inbound and outbound by each user. This information can be filtered for specific dates and only include inbound or outbound, separating the answered from the not answered calls.

This information will be displayed in both numbers and graphs for a visual representation.

At the top of the page, you will also be shown the ability to save reports as either a PDF or CSV.

Alternatively, there is the functionality to set up daily reporting. The is a range of different data that can be included in the daily reporting such as Queue statistics, User reports, and inbound calls by filtering phone numbers and caller ID. This data can be selected by making sure there is a tick in the circle next to the item you would like included in the report.

These reports can be sent to all administrators on the account by adding them under the drop-down box of admins.