Introduction

At the end of this article, you will be able to submit a porting application to move smart numbers from ACMA. Should you need any assistance, feel free to contact our support department.

Submitting a porting request

Once you have successfully logged into your customer portal, select the “Order Services” tab followed by “Number porting” on the left-hand side. Select the appropriate country and template from the drop-down lists displayed, and make sure you upload a recent invoice from your current service provider.

Important Note: For ACMA Port Requests, instead of providing a recent invoice, you can provide either a paid proof of purchase receipt or the email confirmation for the enhanced rights of use (EROU) being assigned to the number.

If you don't have a receipt or a confirmation email, please reach out to ACMA via their contact details here and ask forwritten proof of ownership.

Next, you will need to complete the application details section on the right window of the screen. Your account number is not required when filling out the application details. Put N/A in this field and fill out all other fields.

It is important that you double-check the details before submitting as errors within your application could result in rejections or delays in the porting of your numbers.


Please note once you have submitted your application it is important you have a sufficient balance on your account to cover the porting category selected. On top of this, the application will be in the status New, once the status updates to the Submitted status it is highly recommended to follow the link, to configure your numbers prior to porting.

Monitoring your porting application

Once you have submitted your porting application, you will be able to track the progress of the application by selecting the port to view the comments. Our porting department will place regular updates as the application progresses through the various stages of the relevant porting regulatory codes, via the comments in this section.

Placing comments to our porting department can be submitted from the same comment section. If you wish to request the latest status for your application, or the porting department has asked for further information, you can enter your reply and submit your response directly to the porting team, using the comments window. This is the recommended form of communication to our porting department.