- Introducing SMS service! Now you can send messages and have full-fledged SMS chats in the Webphone.
- Customer portal:
- Configure SMS plans:
- ‘Services’ tab > ‘PBX licences’ section > SMS plans.
- Find out how much it costs to send an SMS to a certain number:
- ‘Billing’ tab > ‘Rates search’ section > Outbound SMS rates.
- To send and receive SMS, configure 'SMS routing' for SMS-enabled numbers:
- 'Services' tab > 'Phone numbers' section > Active numbers.
- Configure SMS plans:
- PBX:
- New setting for the ‘User’ object — Default SMS ID
- Default SMS ID will be automatically selected when creating a new SMS chat in the Webphone. This can be useful if a user has access to many SMS-enabled numbers at once.
- Webphone. New ‘SMS’ tab, key features:
- Chat list sorted by last message time.
- Search for a chat by contact name or phone number.
- Displaying which number received the SMS. Useful if the user has access to many SMS-enabled numbers at once.
- Choose from which number to send a message, even in an already open chat.
- Displaying how many characters left for an SMS and a number of SMS used (affects billing) to send a message.
- Visual display on the tab and icon of the desktop app if there are unread messages.
- Quickly add the phone number to phonebook contacts if it is not yet.
- A quick phone call to the person you're texting with.
- Learn information from connected CRMs.
- Purchase of an ‘Integrations’ service is required.
- Customer portal:
- New PBX object: ‘Call parking wallboard’.
- Configure which ‘Сall parking’ objects you want to monitor.
- Open the URL in any browser and display the wallboard on a TV or separate monitor.
- Reminder: a personal ‘Call parking wallboard’ is available in the Webphone under ‘Services’ tab, where you can conveniently pick up calls.
- ‘Services’ tab > ‘Call recordings’ section > Storage policy > ‘Automatically delete call recordings older than’ setting:
- Increased the limit from 90 to 11000 days.
