Wholesale voice

• ‘Customers’ tab — new filter ‘Status’.
• ‘Invoices’ tab > select an invoice > Details > Account number:
  • Quickly go to customer details by clicking on the link.
• ‘Settings’ tab > ‘Administrators’ section > select an admin — three new roles:
  • Authorised to 'Add credits' to customer accounts.
  • Authorised to 'Reverse transaction' on customer accounts.
  • Allowed to delete customer history notes.
• ‘Customers’ tab > select a customer > Balance — new button ‘Reverse transaction’
  • You can fully or partially refund credits to the customer for a debit transaction.
    • Not all transactions can be reverted. For example, calls.
  • Transactions for which credits have been refunded are marked in yellow.
  • In the customer's history it is logged who refunded the credits and for what reason.
• ‘Customers’ tab > select a customer > History:
  • If the administrator has the ‘Allowed to delete customer history notes’ permission, the ‘Delete’ button will appear. This button can be used to delete ‘Manually created’ notes.
• ‘Inbound DIDs’ tab > ‘DID groups’ section — new button ‘Merge’.
  • Multiple DID groups can be merged with another.
• ‘Outbound rates’ tab > ‘Prefixes’ section — new button ‘Merge’.
  • Multiple prefixes can be merged with another.
• ‘Resellers’ tab > ‘Mass email’ section — new button ‘Export’.
• ‘Settings’ tab > ‘Payments gateways’ section > Global gateways configuration > Maximum number of auto top-ups per day.
  • Defines the maximum number of auto top-ups that can occur during a day for a customer. Set 0 for unlimited. Applies to prepaid customers only.
• ‘Settings’ tab > ‘Resellers’ section > Support
  • New settings for the ‘Support’ tab in reseller portals

Channel partner

• Introducing the new ‘Support’ tab:
  • Support tickets
    • All your previous and future correspondence with VoIPcloud in one place.
    • Create new tickets and close resolved ones.
    • Send messages and attach files.
  • Network status
  • Knowledge base

Whitelabel partner

• Introducing the new ‘Support’ tab:
  • Support tickets
    • All your previous and future correspondence with VoIPcloud in one place.
    • Create new tickets and close resolved ones.
    • Send messages and attach files.
  • Network status
  • Knowledge base