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2.0.1 Update

In this article

Channel partners

  • The old customer portal has been disabled (but still not removed). If you realisethat the new portal is missing a feature that was in the old portal and you really need it, please contact the support team.
  • Customers who have an internet subscription cannot be removed now without disconnecting this service.

  • Now when you create a new customer account manually, free credits will be added to the account automatically.
  • 'Reports' tab > CDRs > Filters > Phone numbers > Caller IDs —you can now add multiple caller IDs to the filter at once.

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Whitelabel partners

  • The old customer portal has been disabled (but still not removed). If you realisethat the new portal is missing a feature that was in the old portal and you really need it, please contact the support team.
  • Customers who have an internet subscription cannot be removed now without disconnecting this service.

  • Now when you create a new customer account manually, free credits will be added to the account automatically.
  • 'Reports' tab > CDRs > Filters > Phone numbers > Caller IDs —you can now add multiple caller IDs to the filter at once.

______________2023-04-07_125251.png

Wholesale voice

  • The old customer portal has been disabled (but still not removed). If you realisethat the new portal is missing a feature that was in the old portal and you really need it, please contact the development team.
  • 'Customers' tab > select a customer > 'Account balance' section —the 'Balance' column has been removed to improve performance. There is a new 'Balance Summary' table at the bottom which shows the amount of transactions of different types for the selected period, as well as the opening and closing balance.

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  • Customers who have an internet subscription cannot be removed now without disconnecting this service.

  • Now when you create a new customer account manually, free credits will be added to the account automatically.
  • 'Call reports' tab > CDRs > Filters > Phone numbers > Caller IDs —you can now add multiple caller IDs to the filter at once.

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  • 'Rates' tab > Call Packages > select a package > Offer applicable —added new option 'On the account invoice day'.

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  • 'Inbound DIDs' tab > Pricing Templates> select a pricing which is managed via DIDww —there is a new 'Capacity' setting where you can select the type of capacity that will be assigned to the number in the DIDww portal if the customer buys the number.

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  • New settings to prevent fraud of SMS requests during verification. 'Settings' tab > Global settings > signup > customerPhoneVerificationMaxAttempts AND customerPhoneVerificationBlackList.
  • 'Customers' tab > select a customer > History —will now record each SMS code that a customer has requested to verify a phone number.

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A quick search will help you find answers to most of the FAQ's.
If you are unable to find a solution from the knowledge base centre, please contact your service provider for technical assistance.